Help & Support
What Is eButler?
eButler is an on demand personal butler service for groceries that allows you to do all of your grocery shopping from your favourite retailers in one basket.
Where do you deliver?
Currently we deliver to residential and business addresses in the northern suburbs of Johannesburg and surrounding areas. Click here to see if your area has butlers.
What are your operating hours?
We deliver from 9 am to 6:30 pm on weekdays, and 9 am to 4:30 pm on weekends. During public holidays, our delivery hours are subject to store holiday hours. Click here to see if your area has butlers.
What stores are available on eButler?
Currently we only support Woolworths and Pick n Pay. More retailers will be available soon.
How long will I wait for my items?
eButler offers a same day delivery. Time depends on the number of items on your cart, and distance from the nearest retailers with those items - two hours at most.
How do I create an account??
You can create an account here using your email address
How do I refer my friends to eButler?
You can refer your friends by email, Facebook, Twitter using your unique referral code. Go to your account page.
Please note that your referral credit will appear once your referral has successfully completed an order.
Can I use my loyalty card from Pick n Pay or Woolworths?
Unfortunately not, however, you will be able to accumulate eButler points on your eButler account that you can use to make purchases on the platform.
How do I contact my Butler?
At the moment you’re unable to communicate directly with your butler. If you have anything that you need urgently, use our online chat, and an agent will assist you.
How much is the delivery?
We charge a flat standard service fee of R149.
How do I return wrong order items?
Simply log in to your account, and under “Profile” use the Returns feature to request a return or an exchange.
How long do I have to wait for returns?
We treat return and exchanges as new orders, except you won’t have to pay any service fee. Your request will be fulfilled within our delivery time if the shops are still open, or scheduled for next day delivery if it’s already late, and the items are not available from any convenient stores.